How do I get started?
This question comes up a lot, and my usual reply is “What do you want to do?” Here’s a Getting Started primer. It’s very much a work in progress, and I’m very open to suggestions
View ArticleOpen Issues from 3.5?
So what are the major hanging chads for problems we’ve seen in 3.5? Here are the noisy ones I’ve been seeing lately: Cron (posts that are scheduled not being kicked off) jQuery/wpdb::prepare()...
View ArticleNo Chat Tomorrow – Next Chat Jan 8
Due to NYE recovery (and 3.5.1 push) we’re not going to have a scheduled chat until the 8th (that’s Tuesday) at the usual time. This week, consider it open-office, or if you’d like homework, please go...
View ArticleWhat Forum Tools Would Make Support Better?
Today in IRC we discussed what tools might may supporting in the forums better. For those We started with this scenario: You’ve written a theme or plugin. How do you handle the forum posts today? What...
View ArticleForum Mod Cleanup
I’ve cleaned up the forum moderator/admin list. If you’re an admin or a mod who HAS NOT posted in the forum in over a year, you’re now a member. If you’re an admin who hasn’t posted in 6months, you’re...
View ArticleIRC Meetup Time – 2000 UTC
We’ll probably go over, but we’re moving BACK an hour thanks to DST in the US and the others who asked if we could http://www.timeanddate.com/worldclock/fixedtime.html?hour=20&min=00&sec=0p1=0...
View ArticleWordPress 3.6 Beta has landed for @andrea r’s…
WordPress 3.6-Beta has landed for @andrea_r‘s birthday. http://wordpress.org/news/2013/04/wordpress-3-6-beta-1/ PLEASE test I will send you cookies.
View ArticleDraft: OMGWTFBBQ 3.6 Upgrade Post
This post is the DRAFT of my regular forum sticky for new WP releases. What I’m hoping is people will chime in with important factoids I’m missing. The ‘—-’ breaks indicate separate posts. I do them...
View ArticleAlpha/Beta Needs Love
Posts in Alpha/Beta that need help either solving or triaging. Once we have a trac ticket that’s accepted and picked up for a bug, we can mark the post as resolved (since we don’t expect to debug more...
View ArticleOpen Alpha/Beta Tickets
Only twelve (thirteen if I count the one that I don’t even know what he’s asking…). If you can jump in and help out, remember to link to trac and mark the ticket resolved if there’s a trac ticket...
View ArticleSupport Chat? Maybe….
It’s the 4th of July, so the Americans will be AWOL most likely. To be honest, I was planning on being there for the chat today, but some RL stuff came up yesterday that’s taking my time and attention....
View ArticleContributor Day!
The forums have a table at the Contrib Day and have begun to take over the forums. You’ll see them running around as “Contributor Day Volunteer” so you know that they’re for real. I’ve paired up people...
View ArticleIf you missed @matt being on Reddit he…
If you missed @matt being on Reddit, he talked about us. Yes, us support people! jb510 What individual do you think is the most under recognized contributor to the WordPress community at large?...
View ArticleWordPress 3.6
If you’re not following the OTHER blogs, 3.6 dropped. http://wordpress.org/news/2013/08/oscar/ The official OMG post is up: http://wordpress.org/support/topic/troubleshooting-wordpress-36-master-list...
View ArticleWP 3.6 – jQuery Can’t Math
Tl;dr – if you have old chunks of code, the older blockUI check is mathematically wrong, though human-logical correct. Many plugins have a good/bad check for your version of jQueryUI, and know they...
View ArticleTeam Reps – 2013 Proposal
We’ve been asked to propose new reps. I’m going to recommend Jan D. (aka @jdembowski ) because he’s very active in the forums and has a finger on the pulse of what’s going on there. That said, in light...
View ArticleProposal from IRC: Changes to doc-bot commands
The following is from http://codex.wordpress.org/Talk:IRC/wp-doc-bot, and was part of an IRC discussion. We can talk about this some more in this week’s SFD chat (1600 UTC at #wordpress-sfd, please...
View ArticleMeetup Roundup
Brought to the discussion … a lot of things! IRC Representation Representation is a weird issue. Being a rep does not mean you’re the most active person in all aspects of Support. It means you’re...
View ArticleSupport & Docs Team
Please read @siobhan‘s post at make/docs concerning the Docs and Support Teams The tl;dr is this: Therefore we propose the following: Docs and Support remain separate teams each with their own P2 and...
View ArticleMeetup Roundup – Aug 29
New Rep When @jdembowski gets back from his Griswald European Vacation, I’ll catch him up and hand over. Handling Commercial Products The ‘official’ stance is this: It’s best to go to where the...
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