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Channel: Ipstenu (Mika Epstein) – Make WordPress Support
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How do I get started?

This question comes up a lot, and my usual reply is “What do you want to do?” Here’s a Getting Started primer. It’s very much a work in progress, and I’m very open to suggestions

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Open Issues from 3.5?

So what are the major hanging chads for problems we’ve seen in 3.5? Here are the noisy ones I’ve been seeing lately: Cron (posts that are scheduled not being kicked off) jQuery/wpdb::prepare()...

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No Chat Tomorrow – Next Chat Jan 8

Due to NYE recovery (and 3.5.1 push) we’re not going to have a scheduled chat until the 8th (that’s Tuesday) at the usual time. This week, consider it open-office, or if you’d like homework, please go...

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What Forum Tools Would Make Support Better?

Today in IRC we discussed what tools might may supporting in the forums better. For those We started with this scenario: You’ve written a theme or plugin. How do you handle the forum posts today? What...

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Forum Mod Cleanup

I’ve cleaned up the forum moderator/admin list. If you’re an admin or a mod who HAS NOT posted in the forum in over a year, you’re now a member. If you’re an admin who hasn’t posted in 6months, you’re...

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IRC Meetup Time – 2000 UTC

We’ll probably go over, but we’re moving BACK an hour thanks to DST in the US and the others who asked if we could http://www.timeanddate.com/worldclock/fixedtime.html?hour=20&min=00&sec=0p1=0...

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WordPress 3.6 Beta has landed for @andrea r’s…

WordPress 3.6-Beta has landed for @andrea_r‘s birthday. http://wordpress.org/news/2013/04/wordpress-3-6-beta-1/ PLEASE test I will send you cookies.

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Draft: OMGWTFBBQ 3.6 Upgrade Post

This post is the DRAFT of my regular forum sticky for new WP releases. What I’m hoping is people will chime in with important factoids I’m missing. The ‘—-’ breaks indicate separate posts. I do them...

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Alpha/Beta Needs Love

Posts in Alpha/Beta that need help either solving or triaging. Once we have a trac ticket that’s accepted and picked up for a bug, we can mark the post as resolved (since we don’t expect to debug more...

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Open Alpha/Beta Tickets

Only twelve (thirteen if I count the one that I don’t even know what he’s asking…). If you can jump in and help out, remember to link to trac and mark the ticket resolved if there’s a trac ticket...

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Support Chat? Maybe….

It’s the 4th of July, so the Americans will be AWOL most likely. To be honest, I was planning on being there for the chat today, but some RL stuff came up yesterday that’s taking my time and attention....

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Contributor Day!

The forums have a table at the Contrib Day and have begun to take over the forums. You’ll see them running around as “Contributor Day Volunteer” so you know that they’re for real. I’ve paired up people...

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If you missed @matt being on Reddit he…

If you missed @matt being on Reddit, he talked about us. Yes, us support people! jb510 What individual do you think is the most under recognized contributor to the WordPress community at large?...

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WordPress 3.6

If you’re not following the OTHER blogs, 3.6 dropped. http://wordpress.org/news/2013/08/oscar/ The official OMG post is up: http://wordpress.org/support/topic/troubleshooting-wordpress-36-master-list...

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WP 3.6 – jQuery Can’t Math

Tl;dr – if you have old chunks of code, the older blockUI check is mathematically wrong, though human-logical correct. Many plugins have a good/bad check for your version of jQueryUI, and know they...

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Team Reps – 2013 Proposal

We’ve been asked to propose new reps. I’m going to recommend Jan D. (aka @jdembowski ) because he’s very active in the forums and has a finger on the pulse of what’s going on there. That said, in light...

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Proposal from IRC: Changes to doc-bot commands

The following is from http://codex.wordpress.org/Talk:IRC/wp-doc-bot, and was part of an IRC discussion. We can talk about this some more in this week’s SFD chat (1600 UTC at #wordpress-sfd, please...

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Meetup Roundup

Brought to the discussion … a lot of things! IRC Representation Representation is a weird issue. Being a rep does not mean you’re the most active person in all aspects of Support. It means you’re...

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Support & Docs Team

Please read @siobhan‘s post at make/docs concerning the Docs and Support Teams The tl;dr is this: Therefore we propose the following: Docs and Support remain separate teams each with their own P2 and...

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Meetup Roundup – Aug 29

New Rep When @jdembowski gets back from his Griswald European Vacation, I’ll catch him up and hand over. Handling Commercial Products The ‘official’ stance is this: It’s best to go to where the...

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